The VIP FAQs at LinesMaker 

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1. How is my VIP level calculated?
2. Is it possible to go backwards in the VIP tiers?
3. Where can I purchase items with my points?
4. How does the Exchanges Per Month rule work?
5. If I exchange points for cash will I drop in VIP levels?
6. How do I get into the freerolls at my level?
7. When do the freerolls run?

1. How is my VIP level calculated?

The calculation is total VIP points earned minus total VIP points decayed.

2. Is it possible to go backwards in the VIP tiers?

Yes it is, but only if you don’t play for the Decay Period. If the Decay Period is 60 days, then you must go 60 days without earning a VIP point before the nominated amount of Decay Points will be removed from your VIP balance. Please note that the deduction will only happen once every Decay Period, so if the Decay Period for the level is 60 days then you will only have points decayed once every 60 days.

3. Where can I purchase items with my points?

You can pick up tournament coupons and cash exchanges through your player admin.

4. How does the Exchanges Per Month rule work?

You will only be allowed to exchange your points for cash a total of 3 times per calendar month. You will not be able to exchange at levels beneath your current VIP level.

5. If I exchange points for cash will I drop in VIP levels?

No, you will not. You will lose whatever points you exchange from your balance, but the calculation for your VIP tier is based on lifetime points earned minus lifetime points decayed. Spending points does not alter your VIP level in any way.

6. How do I get into the freerolls at my level?

The VIP program detects if you are eligible for the freeroll automatically and allows you to hit the register button if you meet the requirements.

7. When do the freerolls run?

The freerolls run on the last Sunday of every month starting at 13:30 Software time. There must be at least 5 players registered for the tournament to start.